CLM Customer Support for an Enterprise Software Major
Background of the Customer
Provide 24/7 customer support for CLM Software across the globe and address the customer issues reported in the form of requests, problems, and defects with the L2, L2.5, and SE support teams in the shift.
Key Objectives/Challenges
- Expansion of Customer Support
- Professional Service
- Admin Services
- Config Service
- DB Support
- Cloud Operations
Our Solution
- Product Certified Associates
- Managed Services
- 24X7 Support
- SLA based Solutions
- Located between Bangalore and Pune.
The Impact
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Response and Resolution SLA
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Customer Satisfaction Index
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