Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 31 January 2022
This report by Gartner® has evaluated the key market trends and strategies for customer management and experience (CM&X) solutions, which will help the CSPs management leaders modernize their CM&X applications to support their organizations.
In the first part of this whitepaper series, we discussed how an enterprise marketplace could prove to be a panacea for telcos’ digital transformation woes. We also discussed, at length, numerous use cases that can be explored using the enterprise marketplace, such as, IoT-as-a-Service, SD-WAN-as-a-Service and virtualized RAN-as-a-Service.
As 5G network deployments continue to ramp up, communications service providers (CSPs) continue to look for new ways to extract value from their core networks and radio access networks (RANs). A vital element of this exercise will be how to achieve further service differentiation from previous mobile generations such as 4G.