STL recognized by Gartner® in the CSP Customer Management & Experience (CM&X) Solutions Market
Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 31 January 2022
STL recognized by Gartner® in 2022 in the CSP Customer Management and Experience (CM&X) Solutions Market.
This report by Gartner® has evaluated the key market trends and strategies for customer management and experience (CM&X) solutions, which will help the CSPs management leaders modernize their CM&X applications to support their organizations.
Furthermore, Gartner® has recommended three approaches that CSPs should consider based on their business requirement and continuing digital transformation and innovation:
- “Smartly implement and align technology and business evolution for customer management and experience, and to evolve CM&X solutions by proactively collaborating with business unit leadership on CM&X strategy and a roadmap.
- Adopt a proof-of-value trial approach by focusing on prioritized business outcomes and solution flexibility.
- Deliver the benefits of time to market, cost and available resources to your organization by prioritizing SaaS solutions to support lines of business with standard products and processes. In addition, leverage internal resources, skills, training efforts and experts for B2B and evolving requirements”.
STL Digital’s Products & Platforms enable businesses to harness the power of the cloud, Artificial Intelligence (AI), edge, 5G, and Wi-Fi 6 through the use of microservices-based, intelligent, plug-and-play, low-code products proven for mission-critical deployments across the globe. Our software suite is engineered to support the growth and revenue ambition with an API-first approach and it offers Product Strategy, Product management prioritization, Agile and devops-based Product Development, Cloud Engineering Services, Product Support and Operations, Professional services for product implementation and support, User Experience with Multi-channel Experience (Mx).
Report Attribution and Disclaimers:
Gartner, Market Guide for CSP Customer Management and Experience Solutions, By Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 31 January 2022.
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